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As we are performing another security upgrade, you may experience a short period
of connection failure between 15:30 & 16:00 US ET on Nov 2, 2023

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Use Case Modeling Training

Use cases provide a structured, industry-standard way of eliciting and documenting visibly observable functional requirements from the point of view of the business. The process enhances communication between business analysts and stakeholders and helps the stakeholders articulate their needs in a way other elicitation techniques can’t. It also lays the foundation for user interface design and test case development. You will learn where use cases are most effective, a step-by-step method for creating them, and guidelines and tips to enhance them. This course provides the right blend of knowledge and skills for people to understand and model business use cases effectively.
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Discovering Your Leadership Voice

Leaders inspire followership in others. Whether speaking conversationally or presenting before a group, a powerful leadership message delivered with impact and focused on the needs of the audience, can motivate and energize others. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
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CompTIA Project+

In this course, students will apply recognized practices of project management and understand a project’s life cycle and roles and skills necessary to effectively initiate, plan, execute, monitor and control, and close a project.
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IBM Workload Scheduler 9.4 Administration

This course teaches the administrative functions necessary to plan, install, configure, maintain, and troubleshoot an IBM Workload Scheduler 9.4 network. This course includes an in-depth look at designing an IBM Workload Scheduler network architecture, background processes in Workload Scheduler, workstation and network configuration options, workload production cycle and processing, effective use of Workload Scheduler security, and techniques for Identifying and resolving common problems. Hands-on lab exercises include planning a network, defining workstations and domains, and installing and configuring Workload Scheduler components.
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Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS)

In this course, you will learn how to use Amazon EKS to manage and orchestrate containers with Kubernetes. With Amazon EKS you can run Kubernetes on AWS without needing to install, operate, and maintain your own Kubernetes control plane. You will manage container images using Amazon Elastic Container Registry (Amazon ECR) and learn how to automate application deployment. You will deploy applications using continuous integration and delivery (CI/CD) tools. You will learn how to monitor and scale your environment by using metrics, logging, tracing, and horizontal and vertical scaling. You will also manage storage for your containerized applications, configure AWS networking services to support the cluster, and learn how to secure your Amazon EKS environment. • Duration: 3 days This course includes presentations, hands-on labs, demonstrations, and group exercises.
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Microsoft Identity and Access Administrator (SC-300T00)

Learn to manage tasks such as providing secure authentication and authorization access to enterprise applications. You will also learn to provide seamless experiences and self-service management capabilities for all users. Finally, learn to create adaptive access and governance of your identity and access management solutions ensuring you can troubleshoot, monitor, and report on your environment. The Identity and Access Administrator may be a single individual or a member of a larger team. Learn how this role collaborates with many other roles in the organization to drive strategic identity projects. The end goal is to provide you knowledge to modernize identity solutions, to implement hybrid identity solutions, and to implement identity governance.
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Collaboration Communications Systems Engineer

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
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Accounting Skills

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem.
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Microsoft Azure Security Technologies

This course provides IT Security Professionals with the knowledge and skills needed to implement security controls, maintain an organization’s security posture, and identify and remediate security vulnerabilities. This course includes security for identity and access, platform protection, data and applications, and security operations.
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You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
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AWS Architect

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.
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Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.
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IBM Cognos Analytics Author

Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.
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IBM Cognos Analytics Modeler/Developer

Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.
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IBM Mainframe Application Developer

Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.
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IBM z/OS System Operator

System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.
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IBM z/OS System Programmer

Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.
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ITIL Foundations

ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.
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ITIL Intermediate

Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.
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